Terms and Conditions

Welcome to WeCcarryy. If you continue to browse and use our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MaxPi Technologies Pvt Ltd (Owner of WeCcarryy) relationship with you in relation to this app/website and the Service (as described below)

In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.

  • Definition
  • The following definitions apply to the terms and conditions set out below that govern this contract of Carriage between you and us. "We", "us", "our", "Carrier", “WeCcarryy” shall refer to MaxPi Technologies Pvt Ltd (Owner of WeCcarryy), its employees, authorized agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf. “You”, “your”, “consignor” shall refer to the sender, consignor or consignee of the Consignment, holder of this Consignment Note, receiver and owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be. "Carriage" means and includes the whole of the operations and services undertaken by us in connection with the Consignment. "Consignment" means any package, parcel, satchel, luggage (both cabin or check-in) or freight which is or are given to and accepted by us for carriage under our Consignment Note. “Dangerous Goods” means goods classified as dangerous as per ICAO T.I., IATA DGR, IMDG-Code, ADR or other national regulations for transport. “Delivery” means the tender of the consignment to the consignee or intimation about the arrival of the consignment. "Prohibited Items" means any goods or materials, the Carriage of which is prohibited by any law, rule or regulation of India. “Receiver” or “Consignee” shall refer to the recipient or addressee or the consignee of the Consignment.
  • General
  • WeCcarryy is a service of MaxPi Technologies Pvt Ltd, based in Bangalore, India. WeCcarryy is providing an innovative luggage delivery service which allows travellers to drop off their luggage and let it be delivered witin 6 Hours of arrival to a desired destination. WeCcarryy takes care of all aspects of handling the luggage, from booking to delivery within the specified delivery area.
  • User(s) Eligibility
  • User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by WeCcarryy. The Services provided by WeCcarryy is a technology based service which enables travellers to drop off their luggage and let it be delivered within 6 Hours of arrival to a desired destination, within city limits and outside city limits, including inter-city all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services. WeCcarryy advises its users that while accessing the web site/App, they must follow/abide by the related laws. WeCcarryy is not responsible for the possible consequences caused by your behaviour during use of web site/App. WeCarryy may, in its sole discretion, refuse the service to anyone at any time.
  • User(s) Agreement/Terms and Conditions
  • This Agreement/Terms and Condition applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site/App for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes. This Agreement/Terms and Condition applies to all Services offered on the web site/App, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
  • Services, drop-off, processing times
  • A consignment can consist of up to 15 pieces of luggage. Transportation is performed by a qualified designated carrier with years of experience and reliability in the carrying business. Luggage drop-off time is between 6 a.m. and 11 p.m. The items are delivered in general between 6 a.m. and 11 p.m. The precondition for on-time delivery is that the luggage can be picked up no later than 5 hours before drop-off at destination within metropolitan areas and 12 hours in advance from elsewhere. In case of storing luggage, for example, at airport partner facilities, please keep in mind their opening hours and drop-off times. Only employees of MaxPi Technologies Pvt Ltd and its partners are authorized to accept the luggage items.
  • Luggage items
  • WeCcarryy transports ordinary luggage such as suitcases, trolleys, bags, sports equipment, etc. It is the customer´s responsibility to ensure that each piece of luggage is in safe condition for transport and marked correctly with name and address for doubtless identification. Any damage resulting from luggage items which are already damaged shall be borne by the customer. Any previous damage is to be actively reported by the customer upon acceptance at our partners and is to be documented. Pieces of luggage which are excluded from transport include those with the following properties: Consignments containing perishable foodstuffs; Luggage consignments exceeding a value of INR 1,00,000/-; Consignments of other exceptional importance (such as works of art, antiques, gems, stamps, unique items, gold, silver and other jewellery, money or negotiable securities, especially cheques, exchange securities, savings account books, shares or other securities), even if the value of the consignment does not reach the amount of INR 1,00,000/-; Hazardous goods of all kinds, including “LQ” (limited quantity) hazardous goods; Luggage items which are not locked adequately with a standard lock or are not locked at all; Pieces of luggage which contain firearms and essential weapon parts, as well as ammunition; The carriage of animals; Individual pieces of luggage which exceed ______ kg in weight.
  • Costs, calculation and payment
  • The transport costs of a consignment will be calculated by distance on WeCcarryy using the proven technology of Google Maps. The fare is being calculated using the shortest distance to destination. Calculation of distance and price is solely valid when using our online booking platform. Other calculations won´t be accepted. Subsequent disputes of the booked distance are inadmissable. The minimum fare is ________ exclusive of ___% GST and including one piece of luggage. A fixed amount, which is independent from distance and which may vary by location, will be added for each additional piece of luggage. Payment is made in advance by PayPal or credit card (MasterCard, VISA, American Express).
  • Cancellation
  • A cancellation is possible free of charge not later than 24 hours before the booked luggage drop-off time. The cancellation request must be sent online via the button “Cancel” in the menu “My Account” -> “My bookings”. Additionally, the customer may also reply to the booking confirmation e-mail or send the request directly to ______[email ID]___. A request via phone can only be received during service times but cannot be immediately confirmed. The timestamp of the cancellation request is relevant on all of the above communication channels.
  • Delivery area
  • WeCcarryy delivers same-day throughout India and primarily within metropolitan areas. Again we also reserve the right to decline a booking at any time. Paid bookings will be fully refunded.
  • Documentation
  • Customers receive an order confirmation and normally also shipment status updates by SMS and / or e-mail, e.g. “Active” after booking, “Delivered” upon successful delivery and, in case of trouble, a notification such as: e.g. “Delivery Problem”. If you send cancellation requests you will receive messages such as “cancellation request received”, “cancellation request denied” or “cancellation request accepted”.
  • Unsuccessful delivery
  • In the case of an unsuccessful delivery, e.g. because a hotel refuses acceptance or nobody was at home at the given address, we contact the customer by denoted phone number or e-mail address to arrange an additional delivery time slot. The second delivery is free of charge for the customer but he or she has to ensure, however, that it is possible to deliver the luggage at the second attempt at the latest. If, again, a delivery is not possible (e.g. no person available at the designated address during the agreed period), the consignment will be sent back to its original place at customers expense which won´t exceed the corresponding booking fare. Customer will be charged thereafter.
  • Intellectual Property Rights
  • WeCcarryy is the sole owner or lawful licensee of all the rights to the web site/App and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with WeCcarryy, its affiliates or licensor's of WeCcarryy content, as the case may be. All rights, not otherwise claimed under this agreement or by WeCcarryy, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. WeCcarryy does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service. We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall WeCcarryy be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk. WeCcarryy reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app/website. Trademark: All related icons and logos are registered trademarks or trademarks or service marks of WeCcarryy in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Copyright: All content on this web site is the copyright of WeCcarryy except the third party content and link to third party web sites on our app/website. Systematic retrieval of WeCcarryy content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from WeCcarryy is prohibited. In addition, use of the content for any purpose not expressly permitted in this Terms and Conditions is prohibited and may invite legal action. As a condition of your access to and use of WeCcarryy's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. WeCcarryy reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the WeCcarryy service, or if WeCcarryy believes that user(s) conduct is harmful to the interests of WeCcarryy, its affiliates, or other users, or for any other reason in WeCcarryy's sole discretion, with or without cause. You shall be liable to indemnify WeCcarryy for any losses or expenses incurred by WeCcarryy due to any infringement of intellectual property rights owned by WeCcarryy without prejudicing WeCcarryy’s right to bring any legal action against you.
  • Notice of damage
  • The unconditional acceptance of the consignment by the recipient specified by the customer, such as hotels, guest houses, individuals named by the customer, office reception desks etc. shall be regarded as evidence that the shipment was delivered in good condition and in accordance with the contract unless proven otherwise. Each notice of damage shall document, describe and quantify the damage with suitable precision and shall be notified with 24 hours from the time of delivery.
  • Link to Third Party Sites
  • Links to third party sites are provided by web site as a convenience to user(s) and WeCcarryy does not have any control over such sites i.e. content and resources provided by them. WeCcarryy may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. WeCcarryy believes that user(s) acknowledge that WeCcarryy has no control over such third party's site, does not monitor such sites, and WeCcarryy shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. User(s) shall review WeCcarryy’s Privacy Policy and abide by WeCcarryy’s Privacy Policy at the time of the User(s) interaction with WeCcarryy, with respect to and concerning any information and data.
  • Termination
  • Most content and some of the features on the web site are made available to visitors free of charge. However, WeCcarryy reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. WeCcarryy also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of WeCcarryy and/or other visitors to the web site. WeCcarryy reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
  • Terms and Conditions for use of our Service
  • The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company: i. The customer shall pay the fare (as agreed), additional charges (if any) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. ii. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. iii. The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company. iv. The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a the Customer’s pick-up and delivery location. v. The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so. vi. The Company shall be entitled at any time without giving any reason to terminate the booking done by the Customer. User(s) shall indemnify WeCcarryy with respect to any expenses incurred with respect to such booking. vii. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. WeCcarryy aggregates services from third parties for the purposes of providing services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made towards WeCcarryy. Further, in the event any payments from the User to WeCcarryy are pending for the period prescribed by WeCcarryy in its respective invoice, WeCcarryy reserves the right to exercise particular lien over the consignment till full payment is made to WeCcarryy for its services. Additionally, User(s) will be liable to indemnify WeCcarryy against any loss, damage or expenses incurred by us due to the custody of the consignment during this period. viii. Any complaint in respect of the Services, the Customer has to inform Company of the same in writing within 24hours of availing the Services of Company. ix. The Company shall not be liable for any conduct of its representative providing the services. However, the Company encourages you to notify it of any complaints that you may have against such representative who has provided the Company's Services. x. The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.weccarryy.co.in on the date that Company may indicate that such addition, variation or amendment is to come into effect. xi. All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. In the event You place a query on our app/website including query with respect to our Services, applicable fees or terms of Service, You hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand and agree that such information shall in no event qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other applicable law. xii. User(s) shall not disclose any information received under the contract of service with WeCcarryy to any third party. Access to any information which pertains to business of WeCcarryy shall be kept confidential to the extent it might adversely impact WeCcarryy’s business. User(s) shall be liable to indemnify WeCcarryy against any loss of business or reputation due to the act of the user(s). xiii. The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
  • Your Acceptance of Our Terms and Conditions
  • By giving us your consignment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the consignment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your consignment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the consignment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.
  • Your Obligations
  • a. You warrant, undertake and guarantee to us: i. The contents of the consignment (including but not limited to weight and number of items) have been properly described on our consignment note and that the Consignment Note is complete in all respects and the documents as required for the Tran consignment including invoice, permits are enclosed with the Consignment Note. ii. That the contents of the Consignment are not Prohibited Items and/or are not restricted by the applicable regulations and that you will supply to us any Dangerous Goods declaration that is needed, properly and accurately in accordance with all applicable laws, rules and regulations and neither you nor the consignee is a person or organization with whom we or you may not legally trade under any applicable laws or regulations. iii. That all statements and information and documents provided by you relating to the Consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the Consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against us or our agents arising from the information provided by you. iv. We are authorized to deliver the goods at the address mentioned on the Consignment Note and without prejudice to the foregoing it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with this contract. We will be sending the delivery confirmation by SMS/e-mails, no-response within 24 hours would be considered as an affirmative to the delivery. v. You have declared the correct weight of the consignment and you will provide any special equipment we may need to load or unload the consignment on or off our vehicles. vi. When you have asked us to charge the receiver or a third party and the receiver or third party does not pay us you will promptly settle our invoice together with an administration fee in full within 7 days of us sending you the invoice. vii. All applicable laws and regulations have been complied with by you. b. You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations. c. You certify that all statements and information you provide relating to the transportation of the consignment will be true and correct. You acknowledge that in the event that you make untrue or fraudulent statements about the consignment or any of its contents you risk a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of your consignment. To the extent that we may voluntarily assist you in completing the required customs and other formalities such assistance will be rendered at your sole risk. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this, and pay any administration fee we may charge you for providing the services described in this condition. d. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranties with respect to: i. The Services meeting the customer's requirements. ii. The Services will be uninterrupted, timely, secure, or error-free. iii. Any responsibility or liability for any loss or damage, howsoever caused or suffered by the Customer arising out of the service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems. iv. Any liability for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. v. Any additional or extra charges for far off locations & toll charges as well. e. We are not liable if we do not fulfill any obligations towards you at all as a result of: i. Circumstances beyond our control such as (but not limited to) (i) acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters; (ii) Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions; (iii) National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery; (iv) Latent defects or inherent vice in the contents of the consignment; and (v) Criminal acts of third parties such as theft and arson. ii. Your acts or omissions or those of third parties such as, you being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions. iii. The contents of the consignment consisting of any article that is a prohibited item even though we may have accepted the consignment by mistake.
  • Dangerous Goods/Security
  • i. We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods. ii. Prohibited Items: We do not accept consignments that contain prohibited items. iii. We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.
  • Rejected Consignment
  • If the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action. If user(s) terminates the agreement with WeCcarryy with respect to any consignment, user(s) shall be liable to pay WeCcarryy the entire fees and other expenses so incurred with respect to such consignment.
  • Third Party Claim
  • You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it. The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and WeCcarryy with respect to access to and use of the web site and the Services offered by WeCcarryy, superseding any prior written or oral agreements in relation to the same subject matter herein.
  • Disclaimer
  • The information contained in this website is for general information purposes only. The information is provided by WeCcarryy and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of WeCcarryy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the portal up and running smoothly. However, WeCcarryy takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.
  • Jurisdiction
  • The courts of Bangalore, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.
  • Severability clause
  • Should individual provisions of these Terms and Conditions prove invalid, in full or in part, or become so in the future, this shall not affect the validity of the remaining provisions. In such cases the provision in question shall be replaced by a valid provision that most closely approximates the respective purpose.

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